Return and Exchange Policy
Please note that we do not offer refunds or returns. We only provide exchanges for size and color variations.
Exchange Criteria
To request an exchange:
- Contact us via call, WhatsApp, or email and let us know about your exchange request. Contact details can be found below or on our Contact Us page.
- Verify your order with us, and we will process the exchange.
Exchanges are permitted for:
- Size variations
- Color variations
Please contact us within 7 days of receiving your order if you wish to request an exchange.
Items eligible for exchange must be:
- In unused, unworn, and unaltered condition
- With tags still attached and packaging material intact
For damaged items:
- Provide a video taken while receiving and unpacking the parcel, or
- Alternatively, provide clear photos of the damaged item along with the reason for the exchange request
If your pin code is not serviceable for return pickup:
- Send the item to our address using any courier partner. Our address is written below.
Exchanges:
- Exchanges will be processed within 7 days of approval.
- If your exchange request is approved, we will arrange a pickup for the item at no extra charge. You will receive a notification about the pickup via call, WhatsApp, or email.
- After the product is returned and inspected, we will process your exchange and promptly dispatch the replacement item.
Additional Notes:
- Our policy may be subject to change without prior notice. Any updates will be reflected on our website.
- For any questions or concerns regarding our exchange policy, you can contact us via the details provided below. We are here to assist you and ensure your shopping experience with SVD Originals is enjoyable and hassle-free.
Contact Details:
- Call/WhatsApp: +91 8309327320
- Email: svdoriginals@gmail.com or customercare@svdoriginals.com
- Address: 4th Floor, Shop No. 1, Platinum Tower, Patel Market, Opp. RJ Market, Pather Gatti, Hyderabad, Telangana, Pin: 500002